Privacy Policy

Introduction

Atlancar International Service Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate
• Contact us via email, phone, or WhatsApp
• Subscribe to our newsletter or updates
• Use our vehicle search or inquiry services

This information may include: name, email address, phone number, shipping address, and vehicle preferences.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your vehicle inquiries and transactions
• Communicate with you about our services, including customer support
• Send you quotes, estimates, and shipping updates
• Improve our website and services
• Analyze usage patterns and optimize user experience
• Comply with legal obligations and prevent fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., shipping companies, payment processors)
• Auction Houses: IAAI and Copart for vehicle procurement purposes
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your data
• Withdraw consent where processing is based on consent
• Data portability

To exercise these rights, please contact us at contact@atlancar.ca.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Links

Our website may contain links to third-party websites (such as IAAI and Copart). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to the transfer of your information to Canada and other countries where we operate.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, we retain:

• Transaction Records: For 7 years to comply with tax and accounting regulations
• Customer Communications: For 3 years or until you request deletion
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: Aggregated data retained indefinitely for business analysis

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Communication Preferences

We may send you various types of communications:

• Transactional Emails: Order confirmations, shipping updates, and service-related messages (you cannot opt out of these)
• Marketing Communications: Promotional offers, newsletters, and vehicle inventory updates (you can opt out at any time)
• SMS/WhatsApp Messages: Shipping notifications and customer support (only with your consent)

You can manage your communication preferences by contacting us at contact@atlancar.ca or clicking the unsubscribe link in our emails.

Payment Information

We do not store your credit card or payment information on our servers. All payment transactions are processed through secure, PCI-DSS compliant third-party payment processors. We only retain transaction confirmation numbers and payment status for record-keeping purposes.

Vehicle and Shipping Information

When you purchase a vehicle through our services, we collect and process:

• Vehicle identification numbers (VIN)
• Auction lot numbers and purchase details
• Shipping destination and port information
• Customs and import documentation
• Insurance and title information

This information is necessary to complete your vehicle purchase and delivery, and is shared with relevant parties including auction houses, shipping companies, customs authorities, and insurance providers.

Analytics and Performance

We use analytics tools to understand how visitors interact with our website. This helps us improve our services and user experience. We may use:

• Google Analytics: To track website traffic and user behavior
• Heatmaps: To understand how users navigate our site
• Performance Monitoring: To ensure optimal website speed and functionality

These tools may use cookies and similar technologies. The data collected is typically anonymized or aggregated and does not personally identify you.

Social Media Integration

Our website may include social media features and widgets (such as Facebook, Instagram, or LinkedIn buttons). These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the companies providing them.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and the context:

• Contract Performance: Processing necessary to fulfill our services to you
• Consent: You have given us permission to process your data for specific purposes
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, improving services)
• Legal Obligation: Processing required to comply with applicable laws

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at contact@atlancar.ca. We will verify your identity before processing your request.

Canadian Privacy Laws (PIPEDA)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to the principles of accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, accuracy, safeguards, openness, individual access, and challenging compliance.

Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to Do Not Track signals. However, you can manage cookies and tracking through your browser settings.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. We will provide information about the breach, the data affected, and steps we are taking to address the situation and prevent future incidents.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.